An independent pharmacy is situated in the practice grounds. They offer a prescription collection service if required - Tel: (01562) 753302
The Co-operative Pharmacy
- Mon – Wed 8.45am to 6.00pm
- Thurs – Fri 8.45am to 1.00pm and 2.00pm to 6.00pm
If you take medication on a long-term basis, your printed prescription will normally show a medication list on the white (tear-off) side. This may then be used as a record and to order a further supply. You can do this by ticking the items you require on your printed list.
To order a Repeat prescription, do one of the following:
- Order it online at www.patient.co.uk/access
- Post in the Repeat Prescription Box in reception at the surgery
- Post it to the surgery enclosing a self addressed envelope
Your prescription will normally be ready for you or your designated pharmacy to pick up 2 working days later.
Some repeat prescriptions will occasionally be declined and you will be requested to see the doctor for re-assessment.
Electronic Prescribing Service (EPS)
Under this service instead of a paper prescription being printed and collected, the prescription can be sent electronically to the patient's chosen pharmacy.
This is an option service, if you want your prescriptions to be sent electronically you must speak to your chosen pharmacy and nominate them officially. Patients will not automatically have their prescriptions sent this way.
The NHS EPS is a secure and confidential service and your electronic prescription will only be seen by the same people who see your paper prescription now (GP practice staff, pharmacy staff, NHS prescription payment and fraud prevention agencies).
Frequently Asked Questions
Q) Will the way I order my medication change?
A) No, you will still need to request your medication either directly at the practice, on-line or inform the pharmacy if they normally order on your behalf.
Q) If I don't get a paper prescription any more, I won't get a repeat order form so how do I request my next prescription?
A) The pharmacy will give you a repeat order form when they give you your medication.
Q) How long will my repeat prescription take?
A) Please allow 2 full working days for us to process and send repeat prescriptions. Prescriptions are not processed at the weekend. B. If an update or review is needed please allow more time as the doctor may need to see you before issuing more medication.
Q) If my prescription is electronic, how will you know where it is?
A) There is an audit trail on the computer so we can see if it is still at the practice awaiting approval or has been sent electronically to the pharmacy.
Q) Can all medication be sent using this electronic system?
A) No. Certain medications, such as as controlled drugs, must still be prescribed in paper format at present.
Q) The pharmacy currently orders and collects my paper prescriptions. Will these automatically be converted to electronic ones?
A) No. If you wish to change to electronic prescribing, you will need to nominate your chosen pharmacy to receive your prescriptions electronically. If you do not wish to change, then paper prescriptions will still be produced for collection.
Q) My paper prescription is currently sent automatically to the pharmacy. Will anything change?
A) If you have nominated your pharmacy to receive electronic prescriptions as well as paper ones, then your prescription will be sent to them electronically in future.
Q) I use different pharmacies depending on where I am. Is this service suitable for me?
A) This service is more suitable for people who use the same pharmacy all the time, however you may be able to request a different pharmacy as a 'one-off'.
Q) I was using one pharmacy all the time but now I want to change to a different one. How do I do this?
A) You can change your nominated pharmacy either by informing the old or new pharmacy or by informing the practice
Q) I have started using the Electronic Prescribing Service but find it does not suit me. Can I go back to paper prescriptions?
A) Yes. Please inform your pharmacy.
Q) I have moved here from another area which was already using the Electronic Prescribing Service. Will my nominated pharmacy be changed automatically to a local one?
A) No. When you register with the practice we will remove the existing nomination to prevent prescriptions unintentionally being sent to a pharmacy which may be many miles away. Please choose a new pharmacy that is convenient for you and let them know.